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Role Overview: The Service Delivery Manager is responsible for overseeing and ensuring the efficient delivery of network services by managing and coordinating third-party vendors. This role focuses on maintaining strong partnerships with service providers, ensuring compliance with service level agreements (SLAs), and driving continuous service improvement. The ideal candidate will possess extensive experience in network engineering service management, vendor management, and a deep understanding of ITIL principles. Reporting to the Engineering Manager, this role will also lead a small team of dedicated engineers.

Our client is seeking a skilled Level 2 Engineer to manage and support their Microsoft 365 environment. The successful candidate will work on a variety of tasks related to the administration and support of Microsoft 365 services, with a focus on Teams, Intune, and other critical Office 365 applications.

Our client is looking for an experienced and strategic Head of Global Projects to lead and manage the global project management function. The ideal candidate will oversee project teams across multiple regions, manage escalations, define and track Key Performance Indicators (KPIs), ensure high project completion rates, and work closely with product teams to ensure alignment between project outcomes and business objectives.