Job Description
Role: Application Support Analyst
Job Duration: 36 Months
Location: Dublin
We are currently seeking a talented Application Support Analyst to join a dynamic team in Dublin. This role offers an exciting opportunity to provide technical assistance to both internal and external users while contributing to the enhancement of ICT policies and procedures within the organization.
Responsibilities:
Operational Objectives:
- Provide comprehensive technical support to both internal and external stakeholders, managing and resolving problem tickets efficiently.
- Collaborate with internal teams and external vendors to coordinate the resolution of technical issues.
- Contribute to the development and enforcement of ICT policies, procedures, and standards to ensure compliance across organizational applications.
- Conduct user training sessions and provide consultation and support for existing and new applications to facilitate smooth user adoption.
- Coordinate application upgrades and changes while adhering to change and release procedures to ensure uninterrupted business operations.
- Maintain strong technical support relationships with suppliers and update technical documentation and procedures as needed.
Technical Duties:
- Develop and implement application training and maintenance plans, overseeing system upgrades and schedules.
- Support the design and implementation of Microsoft 365 environment, troubleshoot Office 365 issues, and evaluate cloud technologies.
- Collaborate with the IT Manager and department to achieve performance targets, providing regular progress reports.
Qualifications and Experience:
- Demonstrated problem-solving skills and effective communication abilities.
- Capacity to work autonomously with proficiency in quickly learning and applying new technologies.
- Strong interpersonal skills with the ability to convey complex ideas to individuals with limited IT knowledge.
- Experience with PowerShell, scripting, Office 365 Power platform, security, compliance, and database management is advantageous.
This is a fantastic opportunity for a motivated individual to join a forward-thinking team and make a significant impact within the organization.
If you are interested, please apply with your updated CV.
