Job Description
Job description
Our client is a leading environmental services company dedicated to driving sustainable practices and delivering innovative solutions to environmental challenges. With a mission to create a greener future, partners with organizations to implement eco-friendly strategies and services that achieve measurable results. They are now recruiting an experienced Customer Care Representative to help the business on this journey.
Key Responsibilities:
- Customer Interaction: Act as the primary point of contact for key clients, addressing their inquiries, concerns, and feedback promptly and effectively.
- Issue Resolution: Handle complex customer issues and complaints, coordinating with various departments to ensure timely and satisfactory resolutions.
- Relationship Management: Build and maintain strong relationships with internal & external customers, understanding their needs and ensuring their satisfaction.
- Communication: Facilitate clear and effective communication between customers and internal teams, ensuring that customer requirements are understood and met.
- Reporting: Monitor and report on customer service metrics, identifying trends and areas for improvement.
- Process Improvement: Identify opportunities to improve customer service processes and implement changes to enhance efficiency and customer satisfaction.
Skills:
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to manage multiple tasks in a fast-paced environment.
- Proficiency in customer relationship management (CRM) software.
- Experience: Proven experience in a customer-facing role, or call centre
