Job Description
Our Client is currently recruiting for the role of Field Service Engineer to join their growing team. The ideal candidate will have the desire to work in a fast paced environment, offering opportunities, growth and challenges. This person will be responsible for implementing and supporting products and services supplied by our client. The candidate will ensure the highest level of customer satisfaction at all times.
Responsibilities
- Set up and installation of hardware and software systems supplied by the company at a customer’s site;
- Support and maintenance of systems carried out remotely and on-site;
- Managing customer communications and expectations relating to implementation and support activities and maintaining high levels of customer satisfaction;
- Close collaboration and effective and timely communication with our client's support desk;
- Ensuring that service activities are carried out according to SLA timescales;
- Assist in maintaining accurate records of customers and equipment/systems;
- Collection and delivery of hardware as required;
- Maintaining all paperwork relevant to the role;
- Liaising with the Sales, Finance and Technology teams as required;
- Supporting initiatives within the field service engineering team under the direction of the Platform & Engineering Manager;
- Assist in other areas when required;
The Candidate must have
- Min. 2 years’ experience in a customer facing, Field Service role in the technology sector;
- Installation & Troubleshooting expertise in:Windows Server 2003/2008/12 OSWindows XP/7/8 OSWindows Active DirectorySQL Server 2005/08/12Routers, Firewalls, VPN Set-Up & Configuration;
- Full, clean drivers licence;
- Self-directed, methodical and organised in your approach to work;
- Logical in your approach to fault diagnosis;
- Ability to follow procedures and adhere to Service Level Agreements;
- Ability to take ownership of issues and follow through to resolution;
- Good team player with strong customer service focus;
- Willingness to learn;
- Positive, professional and flexible Excellent communication skills;
