Job Description
We are seeking a System Administrator to elevate our client's IT team. The ideal candidate will excel in delivering exceptional end-user support and enablement.
This is an initial 6-month contract with conversion to permanency. Hybrid role, candidates can be based in Dublin, Munich, Berlin, Amsterdam, or Madrid.
Your experience in helpdesk management and systems administration will be pivotal to our client's continued growth and operational efficiency. If you are committed to delivering excellent user experiences and driving continuous improvements, we would be thrilled to hear from you.
Role Responsibilities: What you'll do
Technical Support & Integrations:
• Maintain and improve IT systems and end-user devices (EUDs) to ensure optimal performance and functionality.
• Administer and manage SaaS solutions and integrations, ensuring smooth operation by provisioning and deprovisioning user access to various systems and applications including but not limited to OneLogin, Slack, Google Workspace, Atlassian Suite and JAMF Pro.
• Provide 1st and 2nd level user support, resolving technical issues promptly and effectively.
• Lead end-to-end project implementations that enhance IT processes and tooling, driving efficiency and productivity.
Process Enablement & Automation:
• Act as an enabler, proactively identifying opportunities to simplify daily work for yourself, the team and end-users.
• Build and maintain a comprehensive documentation database for both the team and end users, detailing processes, solutions, and troubleshooting steps for future reference.
• Analyse and evaluate technology issues to identify root causes and develop effective solutions.
• Collaborate with customers to understand their technology needs and ensure timely resolution of problems.
• Proactively enhance automation, security, and processes within the IT Team
• Support the onboarding & offboarding processes along with managing relevant stakeholders.
Driving Service & Collaboration:
• Demonstrate strong communication skills, effectively communicating with both the team and end users to address their needs.
• Stay up to date with the latest technology trends, tools, and best practices to provide effective support and solutions.
• Organise within the team the various roles to ensure each site has sufficient cover.
• Flexibility required for on-call responsibilities to cover weekends and evenings.
Role Requirements: What you need to succeed
• 3+ years’ experience as a Systems Administrator with MacOS-based systems
• 3+ years in a SaaS-centric environment - hyper growth experience desirable
• Experience working with a ticket-based workflow management like Jira Service Desk
• Proficiency in SaaS platforms such as OneLogin, Google Workspace, Atlassian Suite, Slack, and Zoom.
• Excellent English communication skills and customer service attitude
• Ability to independently manage and prioritise the workload
• Strong analytical and troubleshooting skills
Nice-to-have:
• Good networking knowledge
• Scripting skills (Python, Bash, etc.)
• Experience in automation
• Knowledge of cloud services (AWS, GCP, Azure)
• Experience with GDPR & ISO27001
